Clarification for Annual Statement 2023
You may have noticed on your annual statement that the value of your cer...
Where can I find my yearly overview?
In the online Captin platform, it is possible to download your Triodos 2...
My booked balance is not visible in the trading platform.
Please note that we need two business days to process payments. On busin...
How can I transfer money to my portfolio on the trading platform?
If you intend to buy Depository Receipts, you need to transfer sufficien...
Why has my money been transferred back without my instruction?
At Captin, we have a policy of regularly transferring outstanding funds ...
Why does the value of my portfolio change each trading round?
The value of your portfolio may vary with each trading round because of ...
Can I transfer funds from Captin to another account?
It is not possible to transfer funds from Captin into another contra acc...
I have Depository Receipts indicating 'Currently Not Trading' What do I do?
If you notice your DRs are displayed as 'Currently Not Trading', it mean...
What does conversion into book-entry form mean?
Conversion into book-entry form ('dematerialisation') of securities is t...