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We are happy to help!

We may respond from a different email address than the one you contacted us on. Our replies will now come from support@captin.nl. You don’t need to make any changes. Your message will still reach us as usual, and we will continue to assist you as always. To ensure that our emails arrive in your inbox, you can add support@captin.nl to your list of safe senders.

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    Help is at hand. What is your request for help and how can we best help you? We will be happy to help you! Below you can find the ways to contact us.

    Use the web form to contact us..
    Ask your question via the web form and fill in your personal details directly. We will then immediately know who you are and what your question is about. Moreover, you can also add documents if you need to. The question will be referred to the appropriate department en we can help you the best we can! The web form is also for notifying us of your new address, telephone number or email address. If you change your email address or your phone number, we will have to perform another check. Your change will be 'verified'. This is how we prevent your details and your Captin account being misused.

    Go to the web form!

    We are also happy to help you by telephone, for example if something has changed in your personal situation. We are available each working day from 8.00 a.m. to 16 p.m.

    Do you have questions about the identification form or are you not sure if you are filling in the correct details, or are you unsure if you have completed the identification process?
    Use the web form or call one of our staff at +44 3443 699 009. Also check out the most frequently asked questions.

    Do you have questions on the specifics of the depository receipts themselves?
    Triodos Bank has set up a section of its website for holders of depository receipts You will find the most recent updates and the most frequently asked questions about your depository receipts here..

    You can also contact Triodos Bank in the UK by calling 0330 3550 355, or from abroad at +44 (0)117 973 9339. Alternatively, you may use internet banking to send a secure message.

    Do you have a question about logging in or do you have a technical problem?
    Please use the web form or call one of our staff at: +44 3443 699 009.

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    Do you have a general question?
    Please use the web form. 

    trading.svg Do you have a question about the (transaction costs of) Trading Platform?
    Please use the web form.

     

    We will be happy to help you!

    The employees at Captin can often answer your question directly. You can reach us from Monday to Friday from 08:00 to 16:00 GMT.

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