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How does the identification process for opening a trading account at Captin work?
Català
Com funciona el procés d’identificació
Deutsch
Wie funk...
Taking a selfie has failed. What do I do now?
Is you face not recognized, does your face disappear from the screen or ...
Manual for opening a Trading Account (Guide)
Manual - Contents
Instructions for opening a Captin Trading Account and ...
I am unable to log in. What do I do?
Captin makes it easy for you. Use your email address on which you receiv...
My information (on the identity card) is not approved. How do I solve this?
It is important that you check if the pictures of your ID card are legib...
I can't take a good photo of my ID card. What do I do now?
You cannot take a good photo or you receive a message that the photo of ...
Why can I not view my transaction history?
At the start of Captin's services to Triodos Bank, a new platform will b...
Which identity documents can I use?
To gain insight into your details and, among others, to be able to buy o...
How do I change the default browser on my mobile phone?
You can change your default browser in the settings on your device. On a...
I don't see a button to take my selfie. What do I do now?
It may take a few seconds for the 'Take photo' button to appear. We will...
I have not received an activation email. What do I do now?
Emails may end up in your 'Spam' mailbox, instead of directly into your ...
Access to my location on my smartphone is blocked. What do I do now?
Access to your location will be blocked because of the privacy settings ...
Access to my camera is blocked. What do I do now?
If access to your camera is blocked, this will be because of the privacy...
I cannot scan the QR code. What do I do now?
Use the standard photo app on your smartphone to scan the QR code. If sc...
When identifying, I get the message 'Something went wrong'. What do I do?
You can try the following:
Refresh web page. Press F5 on your laptop or...
Can I keep my glasses on when I take the picture of my face (a selfie)?
Yes, you can keep your glasses on, but not your sunglasses. But make sur...
What do I do with 'tilt document'?
You take a photo from two angels of your unfolded passport, ID-card or d...
II want to identify myself. What specifications does my mobile phone (smartphone) have to meet?
Your smartphone has to meet the following specifications in order to con...
Can I use a tablet to go through the Trading Account opening form?
Unfortunately, you cannot.
Although this website was made to be mobile f...