veelgestelde_vragen veelgestelde_vragen
  1. Captin
  2. Onboarding process

Onboarding process

Sign up and log in
I am unable to log in. What do I do?
How can I register on Captin's trading platform to buy and sell Triodos certificates?
I have not received an activation email. What do I do now?

Questions about the identification and verification process
How does the identification process for opening a trading account at Captin work?
When identifying, I get the message 'Something went wrong'. What do I do?
Which identity documents can I use?
My information (on the identity card) is not approved. How do I solve this?
I can't take a good photo of my ID card. What do I do now?
What do I do with 'tilt document'?
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