How does it work to transfer my depository receipts portfolio to another bank or broker?

Are you a holder of depository receipts without having a trading account with Captin? We then refer you to the Triodos website for further video instructions and a form you will need to complete.

Have you opened a trading account with Captin already? You can continue to trade in Triodos Bank Depository Receipts with your login credentials immediately from the moment of listing in Euronext. Captin is and will remain your broker. You do not need to transfer your portfolio to another bank or broker. But you are allowed to, of course, the choice is yours. If you choose to transfer your portfolio to another bank or broker, you will need to follow the steps below.

The instructions below apply to the holders of depository receipts who have a trading account with Captin: Before transferring your portfolio, it is important to inquire with your bank or broker whether they facilitate trading depository receipts. Delivery is only possible if you have an active securities account in the same name as your Captin trading account at the other bank or broker and you have instructed this bank or broker to receive the DRs.

You organize the transfer of your depository receipts portfolio to another bank or broker online through your Captin trading account. We also call this 'delivery'.

• Delivery is done in two stages: First, you add your securities account with your bank or broker. Then, you place an order to transfer your portfolio to this securities account.
• STAGE 1: Add the securities account of your new bank or broker
  • Log in via triodos.captin.com and select your portfolio
  • In your trading account dashboard, you click the 'puppet' icon in the upper right corner of the screen, next to your name
  • From the dropdown menu, choose 'Financial'
  • You now enter a new screen. Click the 'Securities' tab
  • Then click the 'Add securities account' button in the lower right corner
  • In three steps, you enter the details needed to add your securities account at your bank or broker. Note that the securities account at your other bank or broker must be in the name of the same person or persons as your current portfolio in the Captin platform.
    • Step 1 Account type
      • Under 'Account type' select 'securities account'
      • Under 'Relationship to beneficiary' select 'Personal'
      • Under 'Country' select the country where you have your securities account
      • Then click 'Next'
    • Step 2 Account holder
      • Under 'Account holder' enter your personal details. Note: Your securities account at your other bank or broker must be in the name of the same person or persons as your current portfolio in the Captin platform
      • If your details have already been entered, we ask you to check them carefully and adjust them where necessary.
      • If you have completed and checked all the fields, click 'next'
    • Step 3 Bank account
      • Under 'Securities account number' enter the account number of your securities account at the bank or broker of your choice
      • Under 'Bank name' enter the name of your bank or broker
      • Under 'Swift - BIC' enter the international code of your bank or broker. If you do not know which code to enter here, ask your bank or broker to provide it to you. You can also find the code on the Internet
      • Under 'Bank contact information' enter the email address or telephone number of your contact person or the department at the bank or broker of your choice charged with receiving and transferring securities
      • All other fields can be left blank
      • Then click 'Next
      • Now you see confirmation of the data you entered. To be sure, check them again and then click 'Submit'
    • You have now added the new securities account for the delivery of your Triodos Bank Depository Receipts portfolio. You are back at the home screen.

• STAGE 2: Submit the order to deliver your portfolio
  • Click 'Portfolio' in the menu to the left to view your depository receipts. You will see a line with your Triodos Bank Depository Receipts
  • Select your position and click 'Order'
  • Under ‘Order type’, select 'Sell/deliver' and under ‘Scenario’, select the option 'Deliver portfolio to another bank or broker'
  • Under ‘quantity’, enter the number of depository receipts you wish to deliver
  • Click 'Submit order'
  • To confirm the order, you must first agree to the required documents. You agree to these documents by placing a check mark. Then click 'Confirm'.  You have now submitted your request to deliver
  • An overview of your order now appears
  • You will receive a confirmation in your Captin Inbox. To find it, go to the envelope at the top right of the screen. You will also receive an email in your own email Inbox
  • Note that the delivery process may take several days to weeks. The processing time partly depends on your bank or broker. We ask for your kind understanding and patience. Once the delivery process is completed, you will receive a confirmation in your Captin Inbox as well as in your own email Inbox.

Additional information if you want to transfer your portfolio to DEGIRO: after you have opened your securities account with DEGIRO, you will also have to complete a form from DEGIRO for the transfer. Read more about how it works to transfer to DEGIRO here >

Watch the video below for step-by-step instructions

In this video, we explain how to transfer your Triodos Bank Depository Receipts portfolio to another bank or broker. This process is referred to as the "delivery of depository receipts."