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  1. Captin
  2. Frequently asked questions

Frequently asked questions

Questions about the identification and verification process
How does the identification process for opening a trading account at Captin work?
Taking a selfie has failed. What do I do now?
Manual for opening a Trading Account (Guide)
I am unable to log in. What do I do?
My information (on the identity card) is not approved. How do I solve this?
I can't take a good photo of my ID card. What do I do now?
See all 19 articles

About Captin
Do you need telephone support?
What is your request for help and how can we best help you?
I have a complaint. How do I file my complaint?
Which terms and conditions apply?
How does Captin process personal data?
Who is Captin?