Frequently Asked Questions
Change account and details
How can I change my counter account?
How can I close my account?
I am unable to log in. What do I do?
I forgot my password. What do I do?
Where can I find my account number?
Legal Entity Identifier (LEI)
Are there any costs associated with opening, maintaining and closing a trading account?
What are the transaction costs?
Which fees are charged for transfers that do not follow from transactions?
Why are additional transaction costs withheld?
Can Captin change the fees charged for transactions and/or the use of the Market?
Belgian Stock Exchange Transactions Tax
How can I change my account language?
Why is my own name not at the top?
When will I be able to trade?
My booked balance is not visible in the trading platform.
How can I transfer money back to my fixed contra account?
How can I transfer money to my portfolio on the trading platform?
Why has my money been transferred back without my instruction?
Why does the value of my portfolio change each trading round?
Can I transfer funds from Captin to another account?
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How does order allocation work?
What is the price of the depository receipt?
When will the new trading price be visible?
Where can I see the historical price?
Am I entitled to dividends?
How do I place an order?
Step-by-step plan to place a buy order
How does an auction of Triodos Depository Receipts operate?
You have placed an order, now what?
How does the market operate?
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