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Access to my location on my smartphone is blocked. What do I do now? Access to my location on my smartphone is blocked. What do I do now?
  1. Captin
  2. Onboarding process
  3. Questions about the identification and verification process

Access to my location on my smartphone is blocked. What do I do now?

Access to your location will be blocked because of the privacy settings of your phone or your browser settings. You can refer to your phone or browser manual to restore them.

If it doesn't work, send us an email. We will be happy to help you.

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  • How does the identification process for opening a trading account at Captin work?
  • When identifying, I get the message 'Something went wrong'. What do I do?
  • Which identity documents can I use?
  • My information (on the identity card) is not approved. How do I solve this?
  • I can't take a good photo of my ID card. What do I do now?
  • What do I do with 'tilt document'?
  • II want to identify myself. What specifications does my mobile phone (smartphone) have to meet?
  • Can I use a tablet to go through the Trading Account opening form?
  • Can I keep my glasses on when I take the picture of my face (a selfie)?
  • I don't see a button to take my selfie. What do I do now?
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