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![When identifying, I get the message 'Something went wrong'. What do I do?]({"bg": "//theme.zdassets.com/theme_assets/14246216/e106cc8a79a6a41c781c71d999cffaa33b481de7.jpg"})
![When identifying, I get the message 'Something went wrong'. What do I do?]({"bg": "//theme.zdassets.com/theme_assets/14246216/d38d9cc5a4fcb160800cb7a8f0e0cb60aaa36d2e.jpg"})
You can try the following:
- Refresh web page. Press F5 on your laptop or computer. Press 'Command + R', if you have a Mac or an Ibook.
- Use a different internet browser. Use a different internet browser. If you have an Android phone, we recommend Google Chrome. If you have an iOS (Apple) phone, use Safari or Chrome.
If this doesn't work, please contact us.
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- How does the identification process for opening a trading account at Captin work?
- When identifying, I get the message 'Something went wrong'. What do I do?
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- Can I use a tablet to go through the Trading Account opening form?
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